Refund policy

Returns and refunds

You may request a return within 30 days of delivery. Items must be unused and in their original condition and packaging.

To start a return, contact Aesly through the Contact page with your order number and the reason for the request. Please wait for return instructions before sending anything back.

For returns due to a change of mind, the customer is responsible for return shipping costs. Aesly does not charge a restocking fee.

If an item arrives damaged, defective or incorrect, contact us as soon as possible with photos and your order details so we can review the issue and arrange an appropriate solution.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges, if any, are non-refundable.